Privacy Policy

Custom Property Management Ltd ("we", "us", "our") is a property management company registered in England and Wales (Company No. 16615112). We are committed to protecting your personal data and processing it lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following categories of personal data:

• Identity data: name, title
• Contact data: email address, telephone number, postal address
• Property data: details of the property you own, manage, or occupy
• Financial data: bank account details, payment history (where relevant to service delivery)
• Technical data: IP address, browser type, pages visited, and cookies (see our Cookie Policy)
• Communications data: records of messages, emails, or calls you send to us

We collect personal data through:

• Enquiry forms and contact requests on our website
• Emails, phone calls, or WhatsApp messages you send us
• Service agreements and contracts you enter into with us
• Automated technologies such as cookies when you visit our website
• Third parties such as referrers or professional advisors, where applicable

We process your personal data under the following lawful bases:

• Contract: where processing is necessary to perform a contract with you or take steps at your request prior to entering a contract
• Legitimate interests: for running and improving our business, responding to enquiries, and marketing our services (where not overridden by your rights)
• Legal obligation: to comply with applicable laws and regulations
• Consent: for non-essential cookies and direct marketing communications (where we have requested and obtained your consent)

We use your personal data to:

• Respond to your enquiries and provide our property management services
• Manage contracts, invoices, and payments
• Send you service-related communications
• Comply with legal obligations (e.g. anti-money laundering checks)
• Improve our website and services using aggregated analytics
• Send marketing communications where you have consented or where we have a legitimate interest

We will only send you marketing emails or messages if you have consented, or if you are an existing client and we are marketing similar services (soft opt-in under PECR). You can opt out at any time by emailing info@customproperty.uk or clicking unsubscribe in any email we send.

We do not sell your personal data. We may share it with:

• Service providers: IT, hosting, email, and accounting providers acting as data processors on our behalf, bound by appropriate agreements
• Professional advisors: solicitors, accountants, or insurance providers where necessary
• Regulatory bodies: where required by law (e.g. HMRC, courts)
• Contractors: tradespeople or surveyors engaged to carry out work on a property we manage, where necessary

All third parties are required to keep your data confidential and secure.

We store and process your data within the UK and EEA. If we ever transfer data outside these areas, we will ensure appropriate safeguards are in place (such as standard contractual clauses or an adequacy decision).

We retain personal data only for as long as necessary. Typical retention periods:

• Client contract records: 7 years after the end of the contract (for tax and legal purposes)
• Enquiry data (no contract formed): 12 months
• Website analytics data: 26 months
• Cookie consent records: 13 months

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erasure ("right to be forgotten") in certain circumstances
• Restrict processing in certain circumstances
• Data portability of data you have provided to us
• Object to processing based on legitimate interests or for direct marketing
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please email info@customproperty.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

We use cookies and similar technologies on our website. For full details, please see our Cookie Policy.

We have appropriate technical and organisational measures in place to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to your data is limited to those with a business need.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an updated version on this page with a revised date. Please check back periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: